FAQ

Welcome to the Frequently Asked Questions section of Riverous.
Here you’ll find helpful answers to common questions about our products, shipping, and customer support.
If you need further assistance or can’t find the information you’re looking for, please don’t hesitate to contact us — our support team will be glad to help.

1. How long does delivery take?

Our estimated delivery timeframe is outlined below:

Processing Time: 1-2 business days
Transit Time: 6-8 business days
Estimated Total Delivery Time: 7-10 business days

For full shipping details, please review our Shipping Policy.

2. Do you provide free shipping?

Yes, we are happy to offer free shipping on all orders within United Kingdom.
Additional information is available in our Shipping Policy.

3. Where is Riverous based?

Riverous is an online business registered in United Kingdom, offering a carefully selected range of quality products with delivery available across United Kingdom.

4. What should I do if my item is damaged or defective?

If your order arrives damaged or with a defect, we will replace the item at no additional cost.
Please contact our support team and return the product within 30 days of delivery.
More details are available in our Return Policy.

5. Can I cancel my order after placing it?

Yes, orders may be cancelled within 24 hours of purchase.
To request a cancellation within this timeframe, please contact our customer support team as soon as possible.

6. What is your return policy?

We offer a straightforward and customer-friendly return process.
Complete return conditions and instructions can be found in our Return Policy.

7. When will my refund be issued?

After we receive and inspect your returned item, refunds are processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
For more details, please see our Refund Policy.

8. Do your products come with a warranty or guarantee?

Yes, all products include a 30-day warranty.
Warranty terms are outlined in our Return Policy.

9. How can I contact customer support?

You can get in touch with our support team by visiting the Contact Us Page or by emailing us at info@riverous.com.
We’re always happy to assist with any questions or concerns.

10. Do you ship internationally?

At this time, we only ship within United Kingdom.
We are continuously working to expand our shipping destinations in the future.

11. Do you have a physical retail store?

No, Riverous operates exclusively online.
This allows us to maintain competitive pricing and offer a wider product selection.

12. Do you accept bulk or wholesale orders?

Yes, we do accept bulk and wholesale orders for businesses and organizations.
Please contact our support team for customized assistance and details.

13. How do I exchange a product?

If you wish to exchange an item for a different size or model, please follow the exchange instructions provided in our Return Policy.

14. How can I track my order?

You can track your order status through the Track Order Page on our website.
Simply enter your order number and email address to view the latest updates.