Shipping policy

At riverous.com, we are committed to providing customers across the United Kingdom with dependable and timely delivery. Below you’ll find all the essential information regarding how we process and ship your orders.

1. General Shipping Information

We currently offer shipping services throughout the United Kingdom.

Shipping methods, delivery timeframes, and any applicable costs may vary based on your location as well as the size or weight of your order.

2. Processing Time

Orders are usually processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

Please note that during high-demand periods or promotional campaigns, processing times may be extended slightly. Any significant delays will be communicated accordingly.

3. Shipping Rates

Free Shipping – We provide free shipping on all orders with no minimum purchase requirement.

4. Estimated Delivery Times

Once your order has been processed, the estimated delivery timeline is as follows:

  • Processing Time: 1-2 business days ( Monday - Friday ). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit Time: 6-8 business days ( Monday - Friday )

  • Estimated Total Delivery Time: 7-10 business days

  • Order Cutoff Time:  5:00 PM (GMT). Orders placed after this time will be processed the next day, which may add an extra day to the delivery estimate.

  • Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery estimates are not guaranteed and may be impacted by carrier delays, weather conditions, or other factors beyond our control.

5. Shipping Restrictions

We do not deliver to PO Box addresses, military addresses (APO/FPO/DPO), or restricted locations.
Additionally, certain products may be subject to shipping limitations in accordance with United Kingdom regulations or carrier-specific policies.

6. Failed Delivery or Returned Packages

If a delivery attempt is unsuccessful due to incorrect address details or if a package cannot be delivered, the order may be returned to us.
In such cases, we will contact you to arrange reshipment, which may result in additional shipping charges.

7. Lost or Damaged Packages

If your order is lost or arrives damaged during transit, please contact us as soon as possible at info@riverous.com.
We will coordinate with the shipping carrier to investigate the issue and work toward a suitable resolution.

8. Shipping Policy Updates

We reserve the right to update this Shipping Policy periodically to comply with Google Shopping Ads requirements or to improve our shipping processes.
The most recent version will always be published on this page.
(Last updated: 12.03.2026)

9. Contact Information

Store Name: Riverous
Business Name: TORO AL LTD
Business Address: 43 Laxey Road, Birmingham, B16 0JQ, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Company number: 12791019
Email: info@riverous.com
Phone: +447832650775

Working Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1–2 business days.