Refund policy

At Riverous, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we offer a clear and transparent return process designed to make returns as simple as possible.

30-Day Return Guarantee

You may request a return within 30 days from the date your order is delivered.
To qualify for a return, items must be unused, in original condition, and returned with all original packaging, labels, and accessories included.

Our customer support team is available to assist you throughout the entire return process.

Restocking Fee: None — we do not charge any restocking fees.

Return Policy Details

Return Period: 30 days from the delivery date
Item Condition: Products must be unused, undamaged, and returned with original packaging and labels
Support: Assistance is provided by our customer service team during the return process
Restocking Fee: £0 — no additional return fees apply
Return address: 43 Laxey Road, Birmingham, B16 0JQ, United Kingdom

Return Shipping Costs

Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, we will cover all return shipping costs.

Customer Remorse (Change of Mind)

If you choose to return an item due to sizing issues, ordering the wrong product, or simply changing your mind, return shipping costs will be your responsibility.

Please note that original shipping fees are non-refundable.

How to Submit a Return

  1. Contact Us: Email info@riverous.com with your order number and the reason for your return request.

  2. Prepare the Item: Securely pack the product in its original packaging, including all tags, documentation, and accessories.

  3. Ship the Package: Follow the instructions provided in your return authorization email. You may use the recommended carrier or any reliable, trackable shipping service.

Refund Procedure

  • Inspection: Once your return is received, the item will be inspected to ensure it meets our return conditions.

  • Refund Processing: After approval, refunds are issued to the original payment method. We process refunds in 7 days.

Product Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at info@riverous.com. Our team will gladly assist in arranging an exchange.

Non-Returnable Items

Certain products may be non-returnable for hygiene or safety reasons. These items will be clearly marked as non-returnable on their respective product pages.

Need Assistance?

If you have any questions regarding returns or refunds, please visit our FAQ Page or contact our support team directly.

Contact Information

Store Name: Riverous
Business Name: TORO AL LTD
Business Address: 43 Laxey Road, Birmingham, B16 0JQ, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Company number: 12791019
Email: info@riverous.com
Phone: +447832650775

Working Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1–2 business days.