Privacy policy

Last updated: 12.03.2026

This Privacy Policy describes how Riverous (“we,” “us,” or “our”) collects, uses, stores, and safeguards your personal information when you visit riverous.com, make a purchase, or otherwise interact with us (collectively, the “Services”).

We encourage you to review this Privacy Policy carefully to understand how your information is handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal and regulatory obligations.
Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

How We Collect and Use Personal Information

To operate our business and provide our Services, we collect personal information from various sources. This information allows us to process orders, offer customer support, improve our website, and comply with applicable laws.

Information You Provide Directly

We may collect personal information that you choose to provide, including:

  • Contact information (such as name, billing or shipping address, phone number, and email address).

  • Order-related information (including payment confirmation and delivery details).

  • Account details (such as login credentials and security information).

  • Communications you send to our customer support team.

Information Collected Automatically

When you access or browse our Site, certain information may be collected automatically through cookies or similar technologies. This may include your device type, browser information, IP address, and browsing behavior.

This information helps us monitor site performance, analyze usage trends, and enhance your overall shopping experience.

Information from Third Parties

We may receive personal information from trusted third-party partners, such as payment processors, shipping providers, or social media platforms, where necessary to complete transactions or improve our Services.

How We Use Your Personal Information

We use personal data for the following purposes:

  • To process and fulfill orders and transactions.

  • To communicate important information regarding your account or purchases.

  • To provide, manage, and improve customer support.

  • To send marketing or promotional messages, where permitted by law.

  • To detect, prevent, and address fraud or unlawful activity.

  • To meet legal, regulatory, or compliance requirements.

Cookies

We use cookies and similar technologies to ensure proper website functionality, personalize content, and evaluate site performance.

You may manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain features of the Site.

How We Share Personal Information

We may share personal information with:

  • Service providers and vendors who support our operations.

  • Business partners involved in marketing, fulfillment, or logistics.

  • Affiliated entities within our business network.

  • Regulatory or government authorities, when disclosure is required by law.

We do not sell, rent, or trade your personal or sensitive information to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of these external platforms. We recommend reviewing their privacy policies before providing any personal information.

Children’s Information

Our Services are not directed toward children, and we do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us so we can promptly remove such data.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Personal data is retained only for as long as necessary to meet legal, contractual, or operational obligations.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal information.

  • Request a copy of your data (data portability).

  • Restrict or object to certain processing activities.

  • Withdraw consent where applicable.

  • Submit a complaint to a relevant data protection authority.

To exercise these rights, please contact us at info@riverous.com. We may request verification of your identity before fulfilling your request.

International Users

Your personal information may be transferred to and processed in countries outside your country of residence. Such transfers are carried out in accordance with applicable data protection laws, with appropriate safeguards in place.

Contact Information

Store Name: Riverous
Business Name: TORO AL LTD
Business Address: 43 Laxey Road, Birmingham, B16 0JQ, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Company number: 12791019
Email: info@riverous.com
Phone: +447832650775

Working Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1–2 business days.